Dear Sounds of Upper Darby,
thank you for reminding me why I take my business to the malls and Center City. Despite the convenience that your store is less than a mile from my home, I will never set foot into your establishment again.
Out of a desire to listen to my iPod through my car’s speakers, and wanting to help the local economy, I made a purchase at your store. The equipment I bought was shabby but the price was right.
After a week with the purchase, I decided to not be so cheap. I tried to return the purchase, but your ‘stellar’ salesperson Rick wanted to engage in a verbal dance with me that I could have easily won. When he saw that bullying and over talking me were not going to work, he got his manager, Jay, who insisted that I was not being honest about my purchase and reason for return.
I have the name and address of the owner and plan a vigorous letter writing campaign to get my money back. If that doesn’t work, I may engage in a one woman picket to potential customers entering the store. Either way, I will ensure that your store feels the brunt of my annoyance and anger.
One dissatisfied customer with time on her hands.