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And Starring as Herself…Mrsrkfj

I aspire to inspire before I expire

You are here: Home / The Boy / Are You Being Served?

September 17, 2010

Are You Being Served?

September 17, 2010

Exasperated sigh. “Mommy, why do you ALWAYS have to fight wherever we go?” This is from The Teen.

I don’t fight. I fuss. Let’s get that straight. Let’s also understand that I don’t look for trouble. And no, trouble doesn’t find me. What I have found is that customer service has come to a screeching halt.

Not that I expect the red carpet to be rolled out for my visit to a store, but I do expect that as the customer, I’m treated like I matter. I mean come on, the country is in a damn recession! My patronage of your store means that I have taken the time to consider your establishment to spend my hard earned funds.



Back to School shopping is already a stressful time. There must have been something in the water in 1995 because the Teen has a helluva time finding clothes that fit. Since she’s like her mama (thick) and tall (last check she was at 5’8″) she has a difficult time finding stylish clothes that fit. Which means she gets frustrated, which then manifests in major attitude. Couple that with a grouchy salesperson…I *may* be a little combative.

I just believe that customer service is a non negotiable. In my previous life, best believe that customer service or experience was a high portion of my quarterly bonus. Granted, I was dealing with people’s money, but still. The customer mattered.

Apparently, we don’t matter to Staples. The cashier never acknowledged me as I waited for her. She didn’t look up, didn’t thank me, didn’t do anything a self service computer could not have accomplished. She did, however, greet the blonde behind me quite exuberantly. I call it like I see it and I feel that if I were the blonde who was exuberantly greeted, I wouldn’t be typing this now. Good and bad, I call people on the bs.



Visiting Old Navy, to the Boy’s chagrin, was a much better experience. Perhaps they realize what we were doing and know that their solvency depends on service. Perhaps they screen better. In any event, I am glad to report a non fight trip.

-Created on the fly by Mrsrkfj

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Meet Mrsrkfj

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Mrsrkfj is the star of this blog, Government name Raya F. I’m an African American mom, wife, sister, Toastmaster, knitter, Immigrant Advocate, Republican. Click to Read More

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