Dear Middle School:
I thank you for pissing me off today. In the past, I allowed myself to swallow frustrations because I am aware that I can be abrasive. Rather than argue, I follow the directions: buzzing in, stopping at security and surrendering my ID although I am going to a window that is only two feet away.
The Home and School pleads for parental involvement and I participate as asked because I know that the key to success for my child is to be active.
With two weeks left to deal with you people, I have a growing concern that you have stuck people on your front line through a “Rock, Paper, Scissors” method. Your secretaries, your FIRST LINE OF PUBLIC INTERACTION, have expressed that they indeed DON’T know what is going on in the school. They don’t know of existing programs, they don’t know about Home and School activity, they don’t even know about a conversation that took place ten minutes prior. There are five ladies, two students and it appeared a volunteer, yet no one knows squat about anything.
Depending on who is at the window, I can get a different answer. As the front line, there should be a consistent process so that anyone can assist at any time. I have watched your staff hunt down people to ask a question.
That is, when they bother to get off their butts to assist at the window.
When I worked, I was held to a standard that ignorance was no excuse. The customer (or parent as the case may be) came first. As a service person, you give service. A squawk of “Yes?” bitten off like it is an annoyance was grounds for a write up, and an unsatisfied customer never left until they were satisfied, or a viable solution was reached.
Last week I tried to drop off two trays of Penne Pasta for the Teacher/Staff luncheon. I wanted to show a small token of appreciation for those who work with my child. I know it can’t be easy working with children. Anyway, I tried to drop off the dishes and no one knew when the luncheon was (the next day) or where to store it. I’m sure they knew how to eat it since I am constantly asked for the recipe via the Teen. The same ignorance today: I gave up MY day to sell School Spirit T-Shirts and no one in the office knew anything about the sales. Of course when I started snapping about the lack of communication and asking for the principal to bitch, everyone all of a sudden had a renewed memory.
Why does the thought of losing their job make people act? I would love to have a job passing out late slips and transferring calls, getting out in enough time to be home for the Teen and the Boy, but I digress.
Prior to my interaction with the secretaries, I watched the kids be bullied, berated and yelled at during their painfully short lunch. Again, as a parent to a teen, I understand the need to yell to be heard. What I don’t understand is how you can have a higher standard for children than you do for yourself, the adults.
I still believe this is an excellent school and will continue to tell this to anyone who asks. With the addition of Dr. B I see this school becoming tops in the county. With new management comes change. I hope that the office either changes it’s current mindset or the staff for people who know how to act.
A parent thankful that she only has to deal with you guys for two more weeks.